Apply to be an In-Home Supportive Services Provider

If you would like to provide services to an IHSS Recipient, take these steps to register as a provider.

Access the Public Authority’s website at https://ihss.pascc.org/, review “5 steps to become a provider” and complete all enrollment requirements.
Create an account in the Electronic Services Portal (ESP) where you will be able to enter and submit hours worked.
Your recipient either links you to their case via the ESP or completes a 426A form (see below).
Sign up for Direct Deposit via the ESP.
Your recipient reviews and approves or denies your timesheet.
For additional information go to get paid for providing care.

Provider Designation Form (SOC 426A)

After completing the Public Authority’s requirements, the recipient can link you to their case via the ESP.
The recipient can also link you by completing a SOC 426A form.

SOC 426A form may be submitted through the following options:

Email: [email protected]
Postal service: IHSS, PO Box 11018 San Jose, CA 95103-1018
Fax: (408) 792-1601
In-person: 353 W. Julian Street, San Jose

Enter and submit hours worked

Hours and overtime	You get overtime pay when you work more than 40 hours in a work week, beginning at 12:00am Sunday and ending at 11:59pm Saturday. Your pay will be 1.5 times your hourly rate for every hour of overtime. There is a limit to the number of hours you can work in a workweek. All monthly hours will be divided by four to figure out the total number of weekly hours allowed. If you care for one person only, you can work all the hours for the workweek. If you care for more than one person, the most you can work is 66 hours a week.
Travel time	You can care for more than one recipient at different locations. If you must go immediately from one recipient's home to another to provide IHSS services, you may be paid for travel time. The most you can get paid for travel time is seven hours a week.
Exceeding budgeted hours	If you work more hours than allowed or exceed the allowed travel time, you could lose your right to work as an IHSS provider.
For more information about overtime for IHSS providers	Visit the Santa Clara County Public Authority website. Call the IHSS main line at (408) 792-1600 [choose your language and follow prompts to access the Overtime/Travel time option].

Get paid for providing care

Create an account on the Electronic Services Portal (ESP). The portal also contains resources to help you find your way around such as how set up an account, complete and submit timesheets, and more. Get help with timesheets by calling (844) 576-5445.

You may get paid electronically by enrolling in direct deposit. For help with your timesheets or Direct Deposit, call (866) 376-7066.

Submit your time sheets twice a month.
Report the hours worked in your timesheet during each of these two pay periods: 1) 1st to 15th of each month; 2) 16th to the last day of the month.
Two ways to submit your timesheet:
From the ESP, you can access the electronic timesheets where you can enter your hours worked.
To send in timesheets by telephone, use telephonic timesheets. Sign up for timesheets by phone: (833)-DIALEVV or (833) 342-5388
Make sure the IHSS recipient approves your timesheet. In order to process your paycheck, both you and the recipient must approve the timesheet through the ESP or the Telephonic Timesheet Service (TTS).