Adult Protective Services
The APS program and hotline receives and responds to reports of elder and dependent adult abuse, neglect, and financial exploitation.
Mandated reporters are required to report known or suspected abuse, but anyone can make a report to APS if abuse is known or suspected.
The APS hotline is available 24/7
Call (408) 975-4900 or (800) 414-2002
If someone's life is in danger, call 911.
Principles that guide our work
- The concerns of older and dependent adults are the starting point of any intervention.
- Clients have the right to make their own decisions as long as they do not harm themselves or others.
- Clients can make their own decisions unless a court has ruled otherwise.
- Clients have the right to accept or refuse services.
- Our social workers do not impose personal values on clients.
- We keep every client’s personal information confidential.
- We value the cultural, historical, and personal beliefs of all clients.
- We honor the right of clients to receive information in a manner that they can understand.
